In the event of a potential dispute between a Customer (or potential Customer) and SIMEST, the Customer may submit a written complaint using the following channels:

• A letter sent by post, addressed to Simest SpA – Via Vincenzo Bellini, 15 – 00198 Rome (attention: Customer Management Department);
• PEC: simest@legalmail.it
• E-mail: reclami@simest.it

The complaint, under penalty of inadmissibility, must contain at least the following detailed information:

• The identity of the reporting party;
• A useful contact information;
• The subject of the complaint, the affected product (if any), and any request addressed to SIMEST.

Upon receipt of the complaint, SIMEST undertakes to provide a response to the complainant within the legal deadlines (where applicable).

To formalize the complaint, please use the form below:

Please remember that, to send a Report pursuant to the Whistleblowing legislation (Legislative Decree no. 24/2023), please read the information in the “Who we are” section and in the subsections “Governance and Ethics” – “Ethics” – “Whistleblowing“.